7 – SELMA Helpdesk

For assistance with your queries, please submit a support ticket via our helpdesk. You can access the SELMA helpdesk by clicking on the circle with your initials and selecting ‘Support’ from the dropdown list. – 

Please complete the form by providing as much detail as possible. We will assign the ticket and someone will get back to you within 24hours.

If you create a lot of tickets with us, there is an option available within the helpdesk system to logon as a user and interact directly with your tickets. You will also be able to monitor and manage your tickets as they all sit on one dashboard. Please contact us on support@selma.co.nz, mention that you would like to be sent your helpdesk ‘Activation Email’ and we will guide you through the process.

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3 – SELMA Layout

SELMA’s layout is streamlined and easy to navigate. The tabs at the top of the homepage have been set-up to resemble the order in which you will interact with SELMA. They have also been structured to ensure that each section has to be set-up correctly in order for the next to become accessible/functional – On …

4 – SELMA Dashboards & Quick Access

Main Dashboard This is SELMA’s main (standard) dashboard which displays key performance indicators specific to your education provider. This dashboard can be personalised. In the May 2023 release, the SELMA dashboard was updated to notify users if Students have uploaded assignments for marking via the Student Portal and Admissions received via the Online Admission Forms …

6 – SELMA Security Tips

On this page: SELMA employs a multi-layered approach to system security. Here is a breakdown of the steps you can take to ensuring the safety and integrity of your student data. Manage Users’ Access and Roles There are three roles and privileges available on SELMA – We recommend that you manage these roles and do …